Effective Date: February 2, 2024
At Emmanuel Home Projects, we are committed to ensuring our customers are satisfied with our home repair and remodeling services. This Cancellation and Refund Policy outlines the process, conditions, and timeframes for cancellations and refunds.
1. Cancellation:
- You have the right to cancel your service order within 24 hours of placing it. Please contact us promptly at [email protected] to request cancellation.
2. Refund Eligibility:
- Refunds are considered under the following circumstances:
- Service cancellation within 24 hours of order placement.
- Dissatisfaction with the completed service, reported within 7 days of service completion.
3. Refund Process:
- To initiate a refund, please contact us at [email protected] with your order details and the reason for the refund request.
- Refunds will be processed within 14 business days of approval.
4. Refund Method:
- Refunds will be issued in the original form of payment.
5. Service Requirements:
- For service-related concerns, we may request supporting documentation or images to better understand the issue.
- Products used in the course of service (e.g., materials) may be subject to specific return conditions.
6. Fees and Costs:
- Cancellations within 24 hours are eligible for a full refund.
- For service-related returns, we may assess fees based on the extent of the service provided.
7. Contact Information:
- For service cancellations and refund inquiries, please contact us at:
- Emmanuel Home Projects
- Email: [email protected]
- Address: 5804 Ruby Walk, Rex, GA, 30273
8. Customer Support:
- Our customer support team is available to assist you with any concerns or questions. Contact us at [email protected].
9. Fairness and Consideration: – We strive to provide fair and reasonable solutions to any issues you may encounter. Our goal is to ensure your satisfaction with our services.
10. Changes to the Policy: – We reserve the right to update or modify this Cancellation and Refund Policy at any time. Changes will be effective when posted on our website.
By engaging with our services, you acknowledge that you have read, understood, and agree to be bound by this Cancellation and Refund Policy. Last updated on February 2, 2024.